Refund Policy

1. No Deposit Model

Vexora does not charge deposits. Payment is only due after delivery and client acceptance of all agreed deliverables.

2. Quality Guarantee

If deliverables do not meet the agreed written specification, Vexora will remedy them at no additional cost.

3. Disputes

Any disputes must be raised in writing to andy@vexora-solutions.co.uk within 14 days of delivery. We resolve all disputes within 14 business days.

4. Cancellation

If a client cancels after work has commenced, a fair charge for work completed to date will be agreed in writing. No penalty fees apply.

5. Refund Processing

Agreed refunds are processed within 14 business days via the original payment method.

6. Contact

For refund enquiries: andy@vexora-solutions.co.uk — 28 Heath Rd, Coventry, CV2 4PW.