Refund Policy
1. No Deposit Model
Vexora does not charge deposits. Payment is only due after delivery and client acceptance of all agreed deliverables. This is our founding commitment to every client.
2. Quality Guarantee
If deliverables do not meet the agreed written specification, Vexora will remedy them at no additional cost. We stand behind the quality of every engagement we deliver.
3. Disputes
Any disputes must be raised in writing to andy@vexora-solutions.co.uk within 14 days of delivery. We commit to resolving all disputes within 14 business days of receipt.
4. Cancellation
If a client cancels after work has commenced, a fair charge for work completed to date will be agreed in writing between both parties. No penalty fees apply. We aim to resolve all cancellations fairly and professionally.
5. Refund Processing
In the event a refund is agreed in writing, it will be processed within 14 business days via the original payment method where possible.
6. Contact
For refund or cancellation enquiries: andy@vexora-solutions.co.uk — Vexora Solutions Ltd, 10 Pembrook Rd, Coventry, CV6 4FD, United Kingdom.